Shipping policy
Shipping Policy
At Nostalgi Factory, every order is handcrafted with care and made just for you. We work hard to process and ship your order as quickly as possible while maintaining the quality and attention to detail we’re known for.
Processing Time
- Most orders ship within 1–2 business days.
- Orders are processed Monday through Friday, excluding weekends and holidays.
- During peak seasons or for highly customized orders, processing may take a little longer. If there’s a delay, we’ll let you know.
- You’ll receive a shipping confirmation email with tracking information as soon as your order ships.
Shipping Methods & Rates
USPS Standard (Calculated at checkout)
Estimated delivery: 3–7 business days
Expedited Shipping — $10.95
Estimated delivery: 2–3 business days
Free Shipping (Orders $35+)
Estimated delivery: 3–7 business days
Please note:
- All orders include tracking.
- Shipping rates are calculated based on package weight and destination.
- Free shipping applies to U.S. orders of $35 or more after discounts.
Delivery Issues
If your package is delayed, lost, or marked as delivered but you haven’t received it, please contact us within 7 days of the expected delivery date. We’ll work with the shipping carrier to investigate the issue and provide a replacement or other appropriate resolution when warranted.
Damaged Items
If your order arrives damaged, please email us within 5 days of delivery and include:
- Photos of the damaged item.
- Photos of the shipping packaging.
We’ll review your claim promptly and work to resolve the issue as quickly as possible.
Please Note
- We are not responsible for shipping delays caused by weather, USPS service disruptions, or other carrier-related issues beyond our control.
- Please verify your shipping address before placing your order. Once an order has shipped, we cannot reroute or modify the delivery address.
- International shipping is not currently available.