Find quick answers to common questions about orders, shipping, personalization, product care, returns, and more.

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Orders & Customization

Do you offer custom designs?

Yes! We offer custom designs. Please contact us for more details.

Can I request a gift message or special packaging?

Yes! You can add a gift message or special packaging request via the checkout notes or by sending us a direct message.

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Shipping

Where do you ship from?

All orders are shipped from Poinciana, Florida. Most orders are processed within 8 hours and shipped the next business day.

What shipping options do you offer?

We ship via USPS for domestic orders. Shipping rates range from $5.99–$15.99. We also offer free shipping on qualifying orders.

How long will it take to receive my order?

U.S. orders typically arrive within 3–7 business days. International shipping times vary by destination.

What if my package is lost in transit?

If your package hasn't arrived after a reasonable amount of time, please contact us and we'll help track it down or send a replacement.

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Products

What materials do you use?

We use high-quality, weather-resistant vinyl for all of our decals.

Are your decals waterproof?

Yes! Our decals are waterproof and suitable for both indoor and outdoor use.

Do you make pet memorials?

Yes, we offer custom pet portraits, paw print decals, and "In Memory Of" designs to honor your beloved pets.

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Returns & Refunds

What is your return policy?

We do not accept returns on made-to-order items. However, we will work with you to find a solution for damaged, incorrect, or missing decals.

How long do I have to report a problem with my order?

You have 7 days from the date of delivery to report any issues with your order.

Do you offer refunds?

Refunds are handled on a case-by-case basis. We offer replacements or refunds for damaged, lost, or incorrect items.

Do I need to return the item to get a replacement?

No returns are required for damaged or incorrect decals. Just reach out and we'll take care of it.

What if there's an issue with my order?

Please contact us immediately if you have missing items or shipping issues and we'll make it right.

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