Refund policy

Return & Refund Policy

At Nostalgi Factory, every order is handmade with care and attention to detail. We take pride in creating high-quality vinyl decals, personalized memorial products, stickers, ornaments, and custom gifts.

Because many of our products are individually customized, our return and refund policy is designed to provide a fair shopping experience while protecting the time, materials, and craftsmanship involved in creating each order.

Please review our policy carefully before making a purchase.

1. Personalized & Custom-Made Products

Personalized, customized, and individually commissioned products are final sale.

We do not accept returns or exchanges for these items due to a change of mind, ordering mistake, or incorrect personalization details submitted by the customer.

Examples include:

  • Personalized memorial decals featuring names, dates, or relationships

  • Custom pet memorial decals

  • Business decals featuring customer-provided information

  • Personalized names, lettering, and custom text decals

  • Custom USDOT and MC number decals

  • Photo memorial products

  • Custom-designed ornaments and gifts

  • Products created with customer-requested artwork, measurements, designs, or modifications

Exceptions: If a personalized product arrives damaged, defective, or incorrect due to an error made by Nostalgi Factory, we will review the issue and provide an appropriate resolution, including a replacement or refund when applicable.

Please double-check all names, dates, spelling, measurements, and customization details before completing your purchase.

Selecting a standard size, color, or design from our regular catalog does not automatically make an item personalized. The final-sale exception applies to products genuinely customized to the customer's individual specifications.

2. Standard Non-Personalized Products — 7-Day Returns

We accept returns on eligible standard, non-personalized products within 7 calendar days of delivery.

Customers may request a return for reasons including a change of mind, provided the item meets our eligibility requirements.

To qualify for a return, the product must be:

  • Unused and unapplied

  • In its original condition

  • In its original packaging

  • Free from damage caused by the customer

  • Accompanied by an order number or proof of purchase

Return requests must be submitted within 7 calendar days after the delivery date.

After approval, we will provide return instructions and a mailing deadline.

Return shipping costs are the customer's responsibility for standard returns, including change-of-mind purchases.

We do not charge a restocking fee.

Original shipping charges are non-refundable for ordinary customer-requested returns, except where required by applicable law.

3. Damaged, Defective, or Incorrect Products

Your satisfaction is important to us.

If your order arrives damaged, defective, or incorrect due to our mistake, please contact us within 5 calendar days of delivery so we can investigate and resolve the issue promptly.

Email: support@nostalgifactory.com

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the packaging, if applicable

  • A photograph of the shipping label, when available

After reviewing the information, we may offer:

  • A replacement at no additional cost

  • A refund to the original payment method

  • Another appropriate resolution agreed upon with the customer

If a return is necessary because of an error made by Nostalgi Factory, we will cover the return shipping cost and provide a prepaid shipping label or another approved arrangement.

The 5-day reporting period helps us resolve shipping and production issues quickly and does not limit any rights that customers may have under applicable law.

4. Handmade Product Variations

All Nostalgi Factory products are prepared with care.

Because many items are handmade or individually produced, minor variations may occur in:

  • Color appearance

  • Placement

  • Measurements

  • Material finish

Colors may also appear slightly different depending on screen settings and lighting conditions.

Small variations that do not materially affect the product's appearance, functionality, or advertised specifications are not considered manufacturing defects.

5. Lost, Missing, or Delivered Packages

We understand how frustrating it can be when an expected package does not arrive.

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  1. Check your mailbox, porch, and surrounding delivery area.

  2. Ask household members, neighbors, or building management.

  3. Contact your local shipping carrier or post office.

  4. Contact Nostalgi Factory if you still cannot locate the package.

We will review the available tracking information and assist with the appropriate carrier investigation when possible.

Refund or replacement eligibility will be determined based on the shipping circumstances, available evidence, and applicable consumer protections.

For packages confirmed lost in transit, please contact us so we can review the situation and determine the appropriate resolution.

6. How to Request a Return

To request a return, please email:

support@nostalgifactory.com

Include your order number, the item you wish to return, and the reason for the return.

Our team will review your request and provide instructions if your return is eligible.

Return Address:

Nostalgi Factory
1114 Murat Place
Kissimmee, FL 34759
United States

Returns must be authorized before shipping.

Please do not send products back without contacting us first, as unauthorized returns may experience processing delays or may not qualify for a refund.

Approved returns must be shipped by mail. We do not offer in-person returns.

For standard customer-requested returns, customers are responsible for purchasing their return shipping label and paying the actual carrier shipping cost. We recommend using a trackable shipping service.

For returns required because of our mistake, Nostalgi Factory will provide an appropriate return shipping arrangement at no additional cost.

7. Refund Processing

Once an approved return is received and inspected, we will notify you of the refund decision.

If approved, your refund will be issued to your original payment method within 10 business days of approval.

Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund approval and you have not received the funds, please contact us at:

support@nostalgifactory.com

For damaged, defective, or incorrect orders where a physical return is not required, refunds will be processed after the issue has been reviewed and approved.

Applicable statutory refund deadlines take precedence where required by law.

8. Exchanges

We do not offer direct exchanges for personalized or custom-made products unless an exchange or replacement is necessary to correct an error or defect.

For eligible standard non-personalized items, we recommend requesting a return within the 7-day return period and placing a separate order for the desired product.

All returns remain subject to the eligibility requirements outlined in this policy.

9. Sale Items & Gift Cards

Standard non-personalized items purchased during a promotion or sale remain eligible for our regular 7-day return policy unless otherwise clearly identified as final sale before purchase, where permitted by law.

Personalized and custom-made products remain final sale regardless of whether a discount or promotional offer was applied.

Gift cards are non-refundable except where required by applicable law.

10. European Union & International Orders

If Nostalgi Factory offers shipping to the European Union or another region with mandatory consumer withdrawal rights, those applicable rights take precedence over our standard return policy.

For eligible European Union distance purchases, consumers generally have the right to withdraw from a purchase within 14 days of receiving the goods without providing a reason.

This statutory withdrawal right generally does not apply to products made to the consumer's specifications or clearly personalized.

Customers exercising an applicable EU withdrawal right should notify us within the statutory period and return eligible items within 14 days of notifying us. Refunds, including any standard outbound delivery charges that must be refunded by law, will be handled within the legally required timeframe. We may withhold reimbursement until we receive the goods or evidence of their return, where legally permitted.

The customer is responsible for direct return shipping costs for a change-of-mind withdrawal unless otherwise required by law or agreed by Nostalgi Factory.

Nothing in this policy limits mandatory consumer rights, including remedies for defective or incorrectly supplied goods.

11. Contact Information

If you have any questions about our return and refund policy, please contact us.

Nostalgi Factory
Email: support@nostalgifactory.com
Website: https://www.nostalgifactory.com

Mailing Address:
1114 Murat Place
Kissimmee, FL 34759
United States

We appreciate your trust in Nostalgi Factory. Every order supports our small business, and we are committed to treating each customer with care, fairness, and respect.

Thank you for supporting handmade products by Nostalgi Factory.